This page provides a full overview of how your personal information is collected, used, stored, and kept secure on the 33bd platform.
Various types of information are collected from you while you use the 33bd platform. During registration, your name, email address, mobile number, and date of birth are collected — all of which are essential for managing your account. This information is used solely for the purpose of providing our services and is never sold to any third party.
Some technical information is also collected automatically from your device and browser. This includes your IP address, browser type, operating system, screen resolution, and data on how long each page on the platform was viewed. This information helps us improve our service quality and maintain security.
For payment-related information, we only store transaction reference numbers and amounts. Full financial details of transactions made through mobile banking services such as bKash, Nagad, or Rocket remain with the respective payment provider, and 33bd does not directly store any card or bank account information.
The information we collect is used for three primary purposes: account management, service improvement, and security. Every feature on 33bd analyzes your usage patterns to make your experience smoother and more enjoyable. This analysis is conducted entirely in aggregate, with no personally identifiable information disclosed.
When providing customer support, your account information is verified to ensure assistance is given to the right person. Your consent is obtained before sending any promotional messages, and you may withdraw that consent at any time. Your data may also be used where necessary to fulfil legal obligations.
Used for login verification, password recovery, identity confirmation, and transaction history records.
Usage patterns are analysed to introduce new features and improve existing services.
Your data is used to detect fraud, prevent unauthorized access, and keep your account secure.
Promotions, bonus offers, and important updates are sent with your consent.
When you visit the 33bd website, cookies are stored in your browser. Cookies are small text files that remember your login status, save your language preference, and improve overall site functionality. Session cookies are automatically deleted when you close your browser, while persistent cookies remain active for a set period.
You can control or delete cookies at any time through your browser settings. Please note, however, that disabling certain essential cookies may cause some site features to stop working properly. Analytics cookies are entirely optional and only active with your consent. 33bd does not use third-party advertising trackers.
33bd uses industry-standard encryption technology to keep your data secure. All data transmissions are encrypted via SSL/TLS protocols, protecting your information in transit. Data stored on our servers is also held in encrypted form, and only authorised personnel can access the information they need.
How long your data is retained depends on its type and purpose. Account information is kept for as long as your account remains active. Certain financial data may need to be retained for a specified period due to legal obligations. Once an account closure request is received, unnecessary data is securely deleted within the designated timeframe.
33bd maintains a strict policy on sharing information with third parties. Only the minimum necessary data is shared with trusted payment gateway partners for payment processing purposes. Your personal information is never disclosed to any government authority or third party without a legal order. Under no circumstances is your data sold or transferred for advertising purposes.
Every 33bd user holds certain fundamental rights over their own data. You may request access to your stored information at any time, and we are obligated to provide it in a timely manner. You also have the right to request corrections if any of your information is inaccurate.
If you request account deletion, 33bd will erase your data through the proper process; however, certain information may need to be retained for a specified period due to legal obligations. Under data portability, you may request a copy of your data. To exercise any of these rights, please contact our support team.
| User Rights | Description | How to Apply |
|---|---|---|
| Data Access | You can request to view all data we hold on you | Email the Support Team |
| Data Correction | Request a Correction to Inaccurate or Incomplete Information | Via Account Settings or the Support Team |
| Data Deletion | Request Deletion of Your Account & Associated Data | Send a Written Request |
| Object to Processing | You can object to your data being used for specific purposes | Contact the Support Team |
| Data Portability | Request an Organised Copy of Your Data | Submit a Request via the Designated Form |
33bd reserves the right to modify or update this Privacy Policy as needed. Users will be notified of any significant changes via their registered email or in-app notifications. Continued use of the platform after any changes constitutes acceptance of the updated policy. The date of the most recent update will always be displayed at the top of this page.
For any questions or concerns regarding data protection or privacy, please contact our support team directly. Our data protection team typically responds within 48 hours. Protecting your privacy is one of 33bd's top priorities, and we are committed to operating with full transparency at all times.
For privacy-related queries or anything else, visit our FAQ page or open an account and get started right away.